Privacy Policy

We may collect the following categories of personal data:

Customer Information

• Name
• Email address
• Mobile or telephone number
• Residential or mailing address
• Purchase history and product preferences
• Customer feedback

Transaction Information

• Order details and delivery information
• Billing information and payment transaction records

For security reasons, payment card details are processed by third-party payment gateways and are not retained by us unless required by law.

Website Usage Information

• IP address and browser type
• Device information and website activity logs
• Cookies and analytics information

Customer Service

• Responding to enquiries and requests
• Handling complaints and feedback
• Providing after-sales support

Marketing Activities

Where permitted by law or where consent has been obtained:

• Sending promotional offers and informing you of new products and services
• Conducting customer surveys and organising events

Website Administration

• Maintaining website functionality and improving user experience
• Conducting data analytics and monitoring website security

Legal and Regulatory Compliance

• Complying with legal obligations and responding to lawful requests
• Preventing fraud and unlawful activities

We may disclose personal data to:

• Employees and authorised representatives
• Related companies within our corporate group
• Logistics and delivery providers
• Payment service providers
• IT and cloud service providers
• Marketing and customer relationship management providers
• Professional advisers, auditors, consultants, and insurers
• Government agencies, regulators, and law enforcement authorities where required by law

We will take reasonable steps to ensure that recipients provide adequate protection for your personal data.

Where personal data is transferred outside Singapore, we will take reasonable measures to ensure that comparable standards of protection are maintained in accordance with the PDPA.

We implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorised access, unauthorised disclosure, misuse, modification, loss, and destruction.

Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When no longer required, personal data will be securely deleted or anonymised.

You may request:

• Access to your personal data
• Correction of inaccurate personal data
• Withdrawal of consent for marketing communications

Requests may be submitted to our Data Protection Officer at Support@prefabetc.com.sg.

Where you choose to subscribe to our newsletter, promotions, or marketing communications, you consent to us contacting you through email, SMS, telephone calls, mobile messaging applications, and other electronic communication channels.

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails, contacting us directly, or updating your communication preferences.

Withdrawal of consent for marketing communications will not affect our ability to communicate with you regarding existing orders, transactions, or service matters.

If you apply for employment with us, we may collect, use, and process your personal data for evaluating your suitability for employment, verifying qualifications and references, conducting interviews and assessments, performing background checks where permitted by law, creating employment records if hired, and considering you for future employment opportunities.

Unsuccessful applications may be retained for up to twelve (12) months unless otherwise required by law or unless you request otherwise.

Cookies are small text files stored on your device when you visit a website. We use cookies to improve website performance, remember user preferences, analyse website traffic, improve website security, and enhance customer experience.

Essential Cookies

Necessary for website operation and security.

Functional Cookies

Remember your preferences and settings.

Analytics Cookies

Help us understand how visitors use our website. Examples include Google Analytics and Google Tag Manager.

Marketing Cookies

May be used to measure advertising effectiveness and deliver relevant advertisements. Examples include Meta Pixel and Google Ads Tracking.

You may disable cookies through your browser settings. However, some website features may not function properly.

We may update this Policy from time to time. Any revisions will be posted on this page and shall take effect immediately upon publication.

For questions relating to this Privacy Policy, Cookie Notice, Marketing Consent Notice, or Website Terms of Use, please contact: